The QUADSis® size chart is based on a Woman’s universal standard sizes 5-11 (including 1/2 sizes) and our shoes run true to size. Our size chart can found here and also on each product page for easy reference.

Please refer to our U.S. size chart for measurements and conversion to EU sizing.
A measuring tool will also be included in the shipping box to keep for future reference as your child’s foot grows.

Our shoes are narrower in the heel and a bit wider in the forefoot to allow for natural movement and the toes to not be cramped.

Our current production runs are medium widths. If you have a slightly narrow foot, QUADSis® will fit you. If you are an AA or AAA narrow QUADSis® may fit a bit wide on you in the heel and forefoot area.

Our current QUADSis® product assortment is offered in a medium width. If your foot is slightly wide like a B+ to C width, QUADSis® will most likely fit your foot. If you are a D width, our shoes could be a bit tight.

Please send an email to customerservice@shopquads.com letting us know what color and style you are looking for so we are sure to add you to an alert list if we are planning restock.

We love freshening up our product offering and launching new colors and styles for QUADSis® customers every few months. Take a look at our product pages to see what’s new!

Send us your suggestions to customerservice@shopquads.com and we will keep your suggestions in mind as we develop new QUADSis® styles and colors.

We recommend two ways to care for your QUADSis®.

For cleaning suede, the best way to clean it is with a suede brush or soft-bristle toothbrush.

For tough oil or dirt stains, we suggest a suede eraser that can be purchased at a local shoe repair shop.

For other materials, such as leather, use a damp cleaning cloth to wipe down your shoes.

For styles with a removable footbed (insole), take it out to wash separately using the gentle cycle in the washer with cold water.

Keep shoes out of direct sun when drying; never put your shoes or footbeds (insoles) in the dryer, direct sun, or next to a heater.

We currently do not make any waterproof shoes. It is something we are working on for a future launch.
Email us at customerservice@shopquads.com to share your ideas! We would love to hear from you.

A little bit of water will not ruin your QUADSis®. Just let your shoes dry, and if there is a water spot, use a suede brush or a clean, soft-bristle toothbrush in a circular motion.

Remove the footbed (insole) when possible, so your shoes dry more quickly.

Yes, in some styles, our footbeds (insoles) are removable and washable. You can take them out and replace them with orthotics or just wash them whenever needed. Use cold water and follow the washing instructions above.

For styles of products with an open toe or sides, the footbeds (insoles) are not removable.

In styles where our footbed (insole) is removable, you should be able to put in your own orthotics, AFOs, and SMOs. You may need to order up a size for them to fit well, so keep that in mind when purchasing.

Some people choose to wear them on top of their footbed (insole), and some take the footbed (insole) out, depending on the type of orthotic you have.

Yes, our shoes are latex free.

The APMA Seal of Acceptance Program recognizes products that have been found beneficial to foot health. The Seal is a recognition granted to products.

The preparation, application, and review process can take approximately six months. As a new brand, we have been working on this process and are working hard to have our products ready to submit for the APMA Seal of Acceptance. We look forward to sharing the results with you!

QUADSis® footbeds have a low arch, which we believe is best for your feet. Our research shows that an arch that is too prominent does not allow for natural foot development or growth.

Our cushioned footbed is made of recycled scrap material from the fashion industry, which gives the bottom side of our footbed a fun, confetti look.

While some shoes do stretch over time, your QUADSis® will not. We use high-quality leathers and materials hand-selected with our manufacturing partners that will form to your foot over time.

It’s normal for your new shoes to feel just that, NEW. If you are unsure about the fit, we suggest wearing them inside for a couple of days to allow them to form to your feet.

Leather is a natural by-product of the meat industry. No animals are killed to make your QUADSis®.

Leather is a great material for shoes as it is biobased, natural, breathable (does not make your feet sweat), and forms to your foot.

We consider multiple factors in the ongoing search for ethical and sustainable manufacturing partners and materials. By selecting suppliers and partners with the same values, we are very deliberate in reviewing all aspects of our supply chain to create the most ethical and well-made product possible, and our leather materials are supplied by Gold Certified Leather Working Group tanneries.

QUADSis® boxes are 100% recyclable and biodegradable. The QUADSis® box is ethically manufactured and designed with simplicity and sustainability in mind.

Your QUADSis® box is an “all-in-one”. Our shipping box and shoe box are one and the same for single pairs, thereby reducing waste. We will ship multiple pairs of orders in a bigger box.

We also hope you reuse your box, and if not, please recycle it.

Please email us photos of your needed repair to customerservice@shopquads.com, and we will get back to you within 48 hours with options for repairing or replacing your shoes.

The material description can be found on each style’s product page.

Our comfortable and flexible midsole is made of polyurethane, and some styles are wrapped. Our outsole (shoe bottom) is made of a durable and flexible Thermoplastic Rubber.