Shipping policy

Q:  HOW LONG WILL IT TAKE TO GET MY SHOES?

A:  QUADS Designs’ headquarters is in Atlanta, Georgia. We will process your order as quickly as possible and estimate Ground shipping delivery time based on what part of the country you are in.

However, we know delivery estimates can vary due to time of the year, holidays, weather, and much more! Be on the lookout for an email with tracking information once your order ships to see when your QUADSis® package will arrive.

US Domestic and International Ground shipping: For orders placed before 1 PM EST, your order will arrive in 5-8 business days.

US Domestic Expedited shipping: For orders placed before 1 PM EST, your order will arrive in 2-3 business days. (Saturday delivery excluded.)

US Domestic Next-day shipping: For orders placed before 1 PM EST, your order will arrive in 1 business day. (Saturday delivery excluded.)

Q:  CAN I GET MY SHOES FAST?

A:  If you would like to quickly receive your QUADSis®, we offer expedited and next day shipping for US Domestic deliveries for a fee. These options will be shown at checkout. Be sure to select the method that is best for you.

Q:  HOW DO I TRACK MY ORDER?

A:  An email will be sent to the email address associated with the order once the order ships. This email will include the tracking number for the package, which can be tracked through the shipping carrier’s website.

Q:  CAN I CHANGE OR CANCEL AN ORDER BEFORE IT SHIPS?

A:  Please email customerservice@shopquads.com for assistance. We may be able to cancel your order, but can not always guarantee cancellation requests.

Q:  WHAT SHOULD I DO IF I DIDN’T RECEIVE A SHIPMENT?

A:  If you’re missing items or shipments, contact us at customerservice@shopquads.com within 5 days of tracking delivery notifications. QUADS Designs is not responsible for any package lost or stolen after confirmed delivery.

Q:  HOW CAN I SET UP MY PACKAGE TO REQUIRE A RECEIPT SIGNATURE?

A:  Please email us at customerservice@shopquads.com to set up signature confirmation for your package.

Q:  DO YOU SHIP TO PO BOXES?

A:  We are only able to ship to a physical address as our carriers do not deliver to PO Boxes.

Q:  DO YOU SHIP TO APO/FPO & U.S. TERRITORIES?

A:  We are in the process of setting up shipping to the APO/FPO and U.S. Territories with our providers and look forward to announcing this soon.