Refund policy
Q: WHAT IS YOUR RETURN POLICY?
A: QUADS Designs offers returns and exchanges within 30 days of delivery. Shoes must be unworn, undamaged, and shipped back in the original shipping box for a refund.
Returns are processed in 10-14 business days and refunds of product charges only can be expected 5-7 business days after processing. A $10 restocking fee may apply to returns. Try exchanging for a new size to avoid this fee!
Returns are considered on a case-by-case basis with the ultimate goal of making our valued customers happy. We stand behind our QUADSis® products and want customers to be satisfied and happy with their purchases.
We will always do our best to take care of you and we will always be fair and reasonable. We believe that when we treat our customers fairly, they in turn are fair with us.
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HOW DO I EXCHANGE AN ITEM?
A: To process your exchange, please return your original order and place a new order online for your replacement items. You will receive a refund for the original order. Returns are processed in 10-14 business days and refunds of product charges only can be expected 5-7 business days after processing. For any questions, please email customerservice@shopquads.com for assistance.
Q: IS THERE A TIME LIMIT FOR RETURNING PRODUCTS? WHAT IF THE ITEM IS WORN?
A: Returns or exchanges of unworn, undamaged shoes are 30 days from delivery in the original packaging.
If your shoes appear to have been worn, we will not be able to accept a return or exchange.
There are many wonderful charities that will accept shoes you’re no longer wearing. QUADSis® encourages you to donate your worn shoes. Soles4Souls makes it easy to donate your gently worn shoes. Find out more at https://soles4souls.org.
Q: HOW IS A REFUND CREDITED?
A: Returns are processed to the original payment method within 10-14 business days and refunds of product charges only can be expected 5-7 business days after processing. A $10 restocking fee may apply to returns. Try exchanging for a new size to avoid this fee!
Unfortunately, we cannot refund shipping charges or gift cards.